Why VanGo?
Our guarantee & perks for customers
Our Promise to Customers
- Transparency and Integrity
- Quality and Thorough Work
- Empathy and Care
- Excellent Communication
Our Promise as a Team
- Positive, Kind and Supportive
- Respect, Openness and Teamwork
- Hard Work and Desire to Learn
- Solid Work Ethic and Professional
Our customers’ needs, preferences, and experience is valued at VanGo Auto which have them returning for repeat business. Communication is key at VanGo – customer are in the loop. Customers drive away from VanGo with confidence in their repair and trust they were treated fairly. We often say, once a customer walks through VanGo’s doors, they stay with us. This is because of our dedication to serve them with goodness and efforts that go over and beyond for a customers’ car. VanGo takes pride in our detailed work and are evidential-based in our recommendations. Our promise to our customers and to our team is front and center – this heartbeat is what makes our shop successful.
Nationwide Parts and Labor Warranty
- VanGo believes in using quality verses budget parts. We care about your car and want our repairs to last for you. In an unlikely circumstance of a new part failing, we will replace it, parts and labor free. We have 2-year or 24,000-mile parts and labor warranty for non-classic vehicles, whichever comes first.
- If you are not in town but a part fails, no problem, visit another Tech-net auto repair shop and get your warranty honored there. Click HERE for nationwide Tech-net shops and warranty.
Loaner Car, Local Shuttle Options, Drop box
- We want your car repair or maintenance to be convenient. You can reserve a loaner car option. The cost is $30 for the first day of use and $5 each day thereafter for a maintenance fee.
- Because of the close proximity to the airport, some find it convenient to get a VanGo shuttle ride to the airport and leave their car to be serviced while out of town. Shuttle service can also be used to pick you up or drop you off to a nearby work, home, or school. You can reserve this service Monday-Friday 9am – 4pm.
- Sometimes customers want to drop off or pick up their car when we are closed. There’s a locked key drop box at the front door for drop-offs. You can arrange to pay your bill online and pick up your keys in a locked pick-up box at the front door.
Road Hazard Tire Protection Plan
- VanGo offers tire protection starting at $15 per tire – peace of mind for three-years. This plan includes 100% replacement the first year, 50% replacement the second year, and 25% replacement the third year, down to 2/32″ tread wear. No longer fear the dreaded pothole or nail. Even covered in mostly all other states through TechNet if you are traveling.
Comfortable Lobby with Wi-fi & Beverages
- If you have an 8am or 1pm waiting oil change or quick service, please feel free to wait in our lobby. Sometimes the shop dog may even be available to pet.
TechNet Roadside Assistance for free
- If you are a VanGo customer within the last 12-months (spend at least $25), you have the benefits of TechNet roadside assistance for free – up to $150 reimbursement for each use. The car serviced at VanGo is the qualifying car for roadside assistance. Further details are listed HERE. Services included are listed below –
- Emergency towing
- Lockout service
- Flat tire change
- Fluid delivery
- Battery jumpstart
Car Repair Financing
- There are times where a customer’s budget is tight but a car repair is necessary to keep them on the road safely. VanGo has a partnership with Synchrony Car Care – a credit card that can assist a customer to get the needed repairs.
- To apply click HERE for a zero-percent credit card on purchases over $199 at VanGo. Zero-percent is for six-months. The application is typically processed within 5-10 minutes. Not all applicants will be approved by Synchrony.
Female-friendly Shop
- Are you a woman that wants an auto repair shop you can trust? VanGo has as many women staff as men. All that to say – VanGo is a female-friendly shop that is all about making you feel in charge of your car repair decisions. VanGo is not an intimidating car shop at all.
Caring for Community
Crystal, the co-owner of VanGo has deep roots in social services. Her entire career prior to joining forces with her partner Jordan, has been serving the community and those in need through nonprofit organizations. Giving back is near and dear to the couple’s heart. VanGo serves the community through keeping people safe on the roads; however, it’s important to extend generosity even further. A few ways VanGo donates to the community is through –
- Organizing winter needs drives for a homeless shelter and sponsoring meals. Our Saviour’s Housing is a terrific housing organization we are grateful to assist.
- VanGo highly values investments in our local children and schools. Throughout the year, VanGo donates gift cards for car repair and sponsors school initiatives to assist schools with their goals.
Testimonial Reviews
I brought my BMW 5 series there two weeks ago and now it hasn’t run this good since I bought it three years ago. I had been to a dealership and they never identified the things that Jordan found and fixed. I would give more that 5 stars if I could, and I will recommend him to all my friends and colleagues. – Bill
Jordan has been servicing my cars for years and I can say that he knows cars and how they work and how to repair them. He’s like a car whisperer; he listens to cars and they listen to him as well. His ability to diagnose what is wrong and to solve even the most challenging problems is extraordinary. The other thing I love about taking my cars to VanGo is that Crystal and Jordan truly live out their desire to provide warm, friendly and caring service that is rooted in authentic and trusting relationships. Every time they call or I am there to drop off, even sometimes when the repairs required might be bad news, my day is a little better and my smile a little wider. – AJ
The VanGo staff are some of the best people I’ve worked with! They take their time to get to know you, and I can always count on their advice. If you tell them what your car goals are, they will accommodate and recommend only what you need. But most importantly, it’s their integrity and honesty that makes me come back again and again. I hope I never have to move away from the Twin Cities, because they might just be my mechanic for life! – JLor
I was slow to bring my badly running van anywhere, a little pessimistic that anyone really understood the uncommon 1.9L motor. VanGo replaced messed up vacuum lines, and knew about oxygen sensor wire issues. Now after 500 miles it’s still running great and I’m confident to head south again this winter. And they had been helpful with recommendations on a couple items even before I ever brought it in. Thumbs up. – Bruce
Crystal and Jordan are honest, ethical people who are passionate about serving their community. I appreciate their expertise and integrity, as-well-as prompt friendly service. It’s refreshing to encounter trustworthy, sincere business owners. – Nancy/Tom
I happened to fall upon VanGo with my car that had a sick throttle. Just wanted to say thanks for your warm response, service and helpful advice. I ended up getting the vehicle fixed at the dealer via recall warranty, upon VanGo’s recommendation. I must say how blown away with the professional manner and personal concern. It is very heartwarming to know good people and businesses still exist in modern society. With that I am happy to share this story with my family, friends and colleagues, and will refer them to your awesome little shop on West 7th. – Grady
Thanks for the honest, reasonable, and reliable service. Everyone needs a great mechanic they can trust. – Julie
Jordan is a terrific mechanic and is someone you can trust. He always calls and tells you what he has found. He also goes over options to make sure that you are comfortable with a plan to get the problem fixed. He talks to you as a friend and does not try to up sell you to get more sales. If he says that you should do something, you can rely on it that it is true. He has been working on my cars for over 10 years and I am glad to see he is in a convenient location. Welcome to West 7th! – Bob
VanGo is the only mechanic I use. They are super honest and super nice people. They always tell me what’s wrong with my vehicles and whether the repair is something urgent or something I can put off until I have enough money for the repair. I LOVE this! Other places pressure me to get every repair done immediately and tell me it’s a “safety issue,” even when it’s not. VanGo doesn’t do that. And the repairs are quick! The best mechanic I’ve worked with. – Jared
We had a number of issues with our car, so we brought it into VanGo. One of the major problems resulted in a loud, almost deafening, noise from the front driver side wheel when you hit highway speeds. He made this repair, along with a number of other unrelated repairs that were no surprise to us. Now it’s almost eerie how much quieter and smoother the car drives now. The car is running great and VanGo even went the extra mile to try to keep the costs down, where reasonably possible (prices were around where you would expect them to be). I would recommend this mechanic if you are looking for quality work and a friendly face. – Matt
I am not the most knowledgeable guy when it comes to vehicles so it can intimidating going to an auto shop… and it is safe to say I found my new auto repair home! I was greeted by Crystal and Kristyn and they were extremely friendly, polite, patient and professional during my visit. The mechanic was extremely knowledgeable and really listened to my concerns and took the time to understand the absolute best fit for me… not just what was the quickest and easiest for them. I would recommend anyone to VanGo. – Rory
