VanGo Automotive
Vanagon Agreement
To ensure customers and VanGo’s expectations are aligned, we ask that Vanagon customers agree and confirm each point below.
- Clean out your van – only the van cushion should be on top of the engine bay and visible cabin areas cleared. Please remove personal belongings from cabinetry if there are services to be performed inside the cabinetry.
- Toppers & storage containers – must be removed before service to properly lift the van in the garage. If we need to remove the belongings, there will be extra time charged.
- Required inspection – New vans to VanGo require a 30-minute baseline safety inspection, which measures the immediate safety needs. Comprehensive inspections are not required (2.5 hour inspection & 30-minute consultation); although, it is highly recommended.
- Wasp or mice infestations – Before bringing your Vanagon to VanGo, address any for staffs’ safety. VanGo charges an additional extermination or Ozone gas treatment fee to handle any issue, possibly delaying your appointment.
- Classic vehicle expense – Owning a classic vehicle is an investment. Annual repair costs for your 40-year-old van often exceed costs you would expect to incur maintaining/repairing a modern-day vehicle.
- Part availability – Parts are not always readily available for classics, sometimes causing delays. VanGo will keep customers apprised of any changes.
- Part selection – Options and sources for classic parts are fewer. VanGo will attempt to always use the best parts available.
- Customer parts – In accordance with common practice, VanGo cannot accept/use and warranty customer parts.
- Timeline for projects – VanGo services Vanagons two-days per week for a variety of reasons. Please be mindful of this when scheduling your service.
- Unexpected discovery – Addressing one issue or need in your classic may lead to the discovery of another problem not expected. This is particularly important to keep in mind given the age of your vehicle.
- All classics need custom repairs – VanGo will provide an estimate before beginning service (valid for 10-days). The estimate is if work goes seamlessly; the total cost of the repair could exceed the estimate. Rust and corrosion are primary reasons for extra repair time needed. Additionally, each Vanagon is uniquely different from the next Vanagon – no two van are the same. These classics are rigged up differently due to the 40-years of various hands working on them which makes VanGo’s repairs custom work.
- Adding more repairs – VanGo schedules specific time for the services you book. If you add concerns at drop-off or shortly before your appointment, there may not be enough time to address them. Additional work discovered during the appointment will be handled if possible, but if time is limited, another appointment may be required. Plan accordingly if you have trips close to your VanGo service.
- Break-in Process – We recommend that van customers do not plan vacations immediately following large repairs. 40-year-old classics can have unforeseen needs that come up during large repairs that extend its time at VanGo and it can be extremely helpful to “break-in” a van around town after large repairs.
- Cost alterations – VanGo will keep you apprised of additional work and costs throughout the repair process according to your preferences. Large repairs can fluctuate from the original estimate due to the custom work. Please communicate at what price point you desire a phone conversation.
- Parts Deposit – A deposit is required for every $750 worth of parts for longer projects. Pre-payment is required for pre-ordered special parts for your van when you have a scheduled future appointment.
- Storage Fees – are $25 per day starting 3-days after the completion of your van.
- Convenience Fee – Invoices over $1,000 are charged a 3% convenience fee for van repair due to bank charges. Other payment options with no bank fees are also available upon inquiry.
