Why VanGo?

VanGo Makes Car Care Easy

The VanGo Experience

At VanGo Auto, we value our customers and offer clear communication, fair service, quality, and evidence-based repairs. Our dedication to detail and going the extra mile. People usually say VanGo’s the first time they’ve enjoyed getting their car fixed. We could do this for you too – give us a call or book online.

Loaner Cars, Shuttle Service, After-Hours Drop-Off & Pick-Up

LOANER CAR – Need wheels while your car is in the shop? Reserve a loaner car ahead of time – they’re popular! Cost is $30 for the first day and $10 each additional day.

LOCAL SHUTTLE SERVICE – Take advantage of our nearby airport shuttle – drop your car off for service while you’re out of town. We also provide shuttle rides to and from work, home, or school within 3-miles of VanGo. Available Monday – Friday, 9am–3pm. Be sure to reserve in advance to guarantee availability.

AFTER HOURS PICK-UP & DROP-OFF – Use our secure key drop box for drop-offs. For pick-ups, you can pay online and collect your keys from our locked pick-up box at the front door. When VanGo is closed, gates are secured. Please use the Wheeler Street entrance (instead of busy West 7th). To open or close the gate, simply unclip and reclip the chain with the carabiner – it’s quick and easy.

Nationwide Parts & Labor Warranty

At VanGo, we believe your car deserves quality parts – not cheap, short-lived alternatives. Using reliable parts means fewer breakdowns, fewer returns, and repairs that last. We also believe in being fair to our customers. That’s why our pricing sits right in the middle – not dealership-high, not bargain-bin low. Just honest value for expert work.

And for your peace of mind, every repair comes with our 3-year / 36,000-mile parts and labor warranty (whichever comes first). If a new part fails – which is rare – we’ll replace it at no cost to you, parts and labor included (dealer, salvage, and classic parts are excluded).

Traveling? No problem. If you’re out of town, you can visit another PAC Auto Repair shop and have your warranty honored there. Review all the perks offered (click HERE).

Free Roadside Assistance for Customers

If you’ve serviced your car at VanGo within the last 12 months (minimum $25 spend), you’re automatically covered with free PAC Roadside Assistance – up to $150 reimbursement per use. Coverage applies to the vehicle serviced at VanGo and includes:

Emergency Towing
Lockout Service Flat
Tire Change
Fluid Delivery
Battery Jumpstart

Roadside Tire Hazard Protection Plan

For $40 per tire, get 4-years of coverage against road hazards like potholes, nails, glass, and debris. Includes tire repair or replacement, labor, and up to $150 roadside assistance.

Non-transferable. Wheels not covered. Reimbursement capped at tire’s original purchase price.

Online Payment Options & Financing

VanGo offers online credit card or bank to bank payment options. If customers utilize a bank to bank payment option, VanGo is able to donate the credit card bank fees instead to local schools or relief organizations.

We understand that sometimes repairs are necessary, even when the budget is tight. That’s why VanGo partners with Synchrony Car Care to help you get back on the road safely. Ask VanGo if you desire this option.

Comfortable Lobby

Some customers stop in for a scheduled quick service at 8am, like an oil and filter change. While you wait, enjoy our cozy lobby with Wi-Fi, beverages, and friendly conversation or take a short walk to the coffee shop just a block away.

Accessible Building

In 2023, VanGo renovated its building to ensure it’s fully ADA accessible. Our facility includes a wheelchair ramp, accessible restroom, electric entry door, and dedicated parking – welcoming all customers with comfort and ease.

Female Friendly

Looking for an auto repair shop you can trust? At VanGo, women are part of the team – ready to explain your car’s needs clearly and respectfully. Our goal is to make you feel informed, confident, and in control of every repair decision. No intimidation, no pressure – just a supportive shop you can rely on.

Personalized Service

At VanGo, we believe great auto service is built on relationships. When you bring in your German or luxury car, you’ll work with a technician who truly knows your vehicle—and you. Instead of switching from one tech to another, the same expert often cares for your car visit after visit. That way, your technician understands your car’s history, your concerns, and what it takes to keep you confidently on the road.

Staff Get Paid for Quality

Most technicians in this industry are paid and incentivized to work as quickly as possible, the higher the car count, the higher the paycheck. VanGo’s ethics works differently – we pay a comfortable salary in exchange for quality work. This means the technician isn’t rushing through your repair, but ensuring all the little extras are noted and taken care of (i.e. tying down a loose battery, etc.).

No Upselling

At VanGo, our staff are not on commission and do not get paid by each job. It’s all about building trustworthy relationships with our customers and keeping a customer’s safely and comfortably on the road. If VanGo offers suggested repairs due to safety or maintenance, it is because it is our duty to care for you. Our promise is to provide options to customers on what is needed to address the reason for their visit; and also, will discuss maintenance and repairs to keep a long-lasting and healthy car on the road.