To ensure customers and VanGo’s expectations are aligned, we ask that Vanagon customers agree and confirm each point below.
It is helpful when VanGo can get right to work vs. navigating personal belongings. Please clean out your van before your VanGo service. The engine bay should not have any items stored on top of it and if there are any services to be performed inside the cabin, please remove any belongings.
Any storage container or gear on top of the van must be removed before service to properly lift the van in the garage. If we need to remove the storage, there will be extra time charged.
Owning a classic vehicle is an investment. Annual repair costs for your 35–40-year-old van often exceed costs you would expect to incur when maintaining or repairing a modern-day vehicle.
Part availability is often more difficult with classic vans, sometimes causing delay with completion of a repair. VanGo will keep customers apprised of delays.
Options and sources for parts for classic vehicles are fewer, limiting the part selection for many repairs. VanGo will always attempt to use the best parts possible.
VanGo knows that, sometimes, when one problem or need for a Vanagon is addressed, another issue surfaces. It’s important to note this possibility due to the age of your vehicle.
VanGo will provide an estimate before beginning service. This is an estimate if work goes seamlessly; the total cost of the repair could exceed the estimate. Rust and corrosion on classics are primary sources of extra repair time needed. Additionally, each Vanagon is very different from the next Vanagon due to the almost 40-years of various hands working on them and therefore, many times makes VanGo’s work custom work due to them each being rigged up differently.
VanGo allots specific time for your specific service(s) you scheduled for your van. If you add more concerns to be addressed at your van drop off or shortly before your appointment, we may not have extra time to address your new requests. If additional work becomes apparent during your appointment, an attempt will be made to fit that work in ASAP. If there’s inadequate shop time available, an additional appointment will be needed. Consider this possibility when tightly planning trips close to your VanGo service appointment.
We recommend that van customers do not plan vacations immediately following large repairs. 40-year-old classics can have unforeseen needs that come up during large repairs that extend its time at VanGo and it can be extremely helpful to “break-in” a van around town after large repairs.
VanGo will keep you apprised of additional work and costs throughout the repair process depending on your preferences. When there is an increase from the estimated cost, VanGo must know at what price point you desire a phone conversation – please communicate this preference.
In accordance with common practice, VanGo cannot accept/use and warranty outside parts.
A deposit is required for every $750 worth of parts while at the shop for longer project. Pre-payment is required for pre-ordered special parts for your van when you have a scheduled future appointment.
Storage fees begin accruing three-days after the completion of your van at $20 per day or as agreed upon.
Credit cards are accepted at VanGo for amounts over $1,500; although will be charged a 2% convenience fee for use for van repair (banks charge VanGo 2-3% for credit/debit card use). Ask about other payment options with no bank fees.