VanGo Auto is passionate about Vanagons, understanding the extent and limitations of the work that can be successfully done to keep them running.
To ensure customers’ expectations and what VanGo can deliver to them are in sync, we ask that customers confirm and understand each point below.
It is important to clean out your van before VanGo begins our repairs. The engine bay should not have any items stored on top of it and if there’s any camper repairs, the cabin items should be removed from the work area. This enables us to get right to work without having to navigate personal belongings.
Owning a classic vehicle is an investment. Annual repair costs for vans may exceed costs you would expect to incur when maintaining or repairing a modern-day vehicle.
Part availability can be more difficult with classic vans, sometimes causing delay with completion of a repair. VanGo will keep customers apprised of delays.
Options and sources for parts for classic vehicles are fewer, sometimes limiting the choice of part for a specific repair. VanGo will always attempt to use the best parts possible.
VanGo knows that, sometimes, when one problem or need for a Vanagon is addressed, another issue surfaces. It’s important to note this possibility due to the age of your vehicle.
VanGo will provide an estimate for the work the customer agrees upon. This is an estimate; the total cost of the repair could exceed the estimate. Rust and corrosion are primary sources of additional work being needed, dependent on the age and condition of the vehicle.
A customer’s scheduled appointment is to perform the work to address the initial concern outlined in the estimate. If additional work becomes necessary, an attempt will be made to fit the work in ASAP. If there’s inadequate shop time available, an additional appointment may be needed. Consider this possibility when bringing in the vehicle.
We recommend that van customers do not plan vacations immediately following large repairs. 35-year-old classics can have unforeseen needs that come up during large repairs that extend its time at VanGo and/or it can be helpful to “break-in” a van around town after large repairs.
To the extent the customer desires, VanGo will keep them apprised of additional work and cost throughout the repair process. If there is an increase from the estimated cost, VanGo requests at what price point they desire a phone conversation.
In accordance with common practice, VanGo cannot accept/use and warranty outside parts.
A deposit is required for every $750 worth of parts while at the shop for a longer project. Pre-payment is required for pre-ordered special parts for your van when you have a scheduled future appointment.
Storage fees begin accruing three-days after the completion of your van at $20 per day.
Any storage container or gear on top of the van must be removed before service to properly lift the van in the garage. If we need to remove the storage, there may be extra time charged.
Credit cards are accepted at VanGo for amounts over $3,500; although, your card will charge a 2% convenience charge for use and this will be reflected on your invoice.